Operational Service Terms

This acceptable use policy sets out the terms between you and us under which you may access our website. This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms and Conditions.

Our site is a site operated by our organisation (“we” or “us”).

Retention of Rights

Upon choosing to engage with our website, you thereby consent to abide by the stipulations defined within our detailed Terms of Use. If at any point you find these terms unsuitable, we strongly advise against the use of our site. Please be advised that these terms are dynamic and subject to alterations at any moment, without prior notice. Your continued use of our site following such changes will be considered an unequivocal acceptance of any amended terms.

Submissions

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law. To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. To the extent that our site is provided free of charge, we will not be liable for any loss or damage of any nature. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

We will not be liable to you in respect of any loss or corruption of any data, database or software. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods or services to you, which will be set out in our separate Terms and Conditions which are made available to you when you apply to us to receive our goods or services.

Linking Structure to Our Site

Our website includes links to external websites not under our control. These links are provided for your convenience only; we do not endorse or accept responsibility for any of these sites, their content, or their privacy practices. You should use caution and review the privacy statements and terms of service for any website you visit.

Jurisdiction and Statutory Law

If any part of this Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction, such part will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining parts will remain in full force and effect.

Transaction

The fundamental version of the Service is available for use at no cost. However, users have the option to upgrade to a Premium membership to gain access to additional features on the Site. Additionally, users can opt to purchase other services or materials regardless of their Premium membership status.

The pricing and associated terms for all Paid Services, including the Premium membership, are governed by the Paid Services terms.

If a free-trial period is provided, charges will not be applied until the trial period concludes. At that point, the provided payment method will be automatically charged using the entered card details. No refunds or credits will be issued for partial monthly subscriptions.

For users who have purchased a Paid Service (including a Premium membership), the terms outlined in this clause also apply to their usage and access of the Paid Service. In case of any conflict between this clause and other terms in the Terms of Service, the terms in this clause will take precedence. These terms apply whether the individual using the Paid Service is the direct user or if a third party is facilitating and/or paying on behalf of the user. If the user is utilizing the Paid Service based on an agreement between the company and a third party, the terms of that agreement will supersede.

Before completing a purchase of Paid Services on the Site, users have the opportunity to review their order. It is advised to verify the order details before proceeding to payment. A confirmation email will be sent each time a Paid Service is purchased, thus forming the contract between the user and the company for the relevant Paid Service.
By placing an order, users agree to pay the specified fees for the relevant Paid Service(s), along with any applicable VAT and additional fees, by credit card or any other accepted payment method. Users acknowledge that fees for each Paid Service may change periodically. Any price adjustments will be announced on the company website and will not impact existing subscriptions.
The company employs secure payment service providers to ensure the security of payments.
Subscription-based Paid Services offer various subscription periods, allowing users to select the most suitable option. Payment for subscription-based Paid Services is made in advance.
In cases where a subscription-based Paid Service renews automatically, the user's credit card will be charged automatically at the end of the current subscription period. Subscriptions do not expire due to non-use during the subscription period.
The company may introduce promotions and free offers, subject to additional terms or restrictions, which cannot be shared among different users.
Users should be aware that, unless explicitly stated otherwise in these Paid Services terms or agreed with the company in writing, advance payments will not be refunded.
Users have the right to cancel a purchase of a Paid Service and request a refund within the first 14 working days following the initial purchase. However, if the Paid Service has been utilized before cancellation, the user must pay for the value of the service provided up to the cancellation date.

The company reserves the right to suspend or terminate access to one or more Paid Services immediately and without liability if:

The company believes that the user is in breach of or has acted inconsistently with these Paid Services Terms; or
The company is entitled to suspend or terminate the user's account, or the user's use of the Service in general.

Compensation Policy

For detailed insights into refund eligibility and our refund process, we encourage you to review our comprehensive Refund Policy. Please be aware that Company is under no obligation to entertain or approve refund requests in certain scenarios. This includes purchases made under free trials lasting 7 days or longer or those that contravene our established Refund Policy. Each user is entitled to one refund only, in accordance with applicable laws. Once a subscription refund is confirmed, access to your Company membership will cease.

Refunds will not be granted to users found engaging in fraudulent activities or violating our Terms and Community Guidelines. Such determinations will be made at our sole discretion. If your subscription was acquired through a third-party service, we advise consulting their respective refund policy for guidance.

Halt and Termination

We maintain the authority to immediately terminate or suspend your access to our Service, without prior notice or liability, for any reason, including, but not limited to, your violation of the Terms of Service. This encompasses instances where we reasonably suspect that you have violated these terms. Such termination or suspension may be temporary or permanent, and we reserve the right to take appropriate measures to enforce these Terms. All clauses of the Terms that should logically persist after termination will remain in force, including, but not limited to, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Upon termination, your access to and use of the Service will cease immediately. Should you wish to terminate your account, you can do so by discontinuing your use of the Service. Any information you request to be removed from our site will be promptly deleted upon your request.

Entry and Access

Our website operates on a temporary access basis, and we reserve the right to withdraw or amend any or all parts of our services at our discretion without prior notice. Any changes could affect how you use our site and may come without warning. We disclaim any liability for losses or damages arising from such changes. We encourage users to frequently check our terms of use to stay informed about current policies.

Updated User Terms

We may change these Terms at any time, and all changes are effective immediately upon posting a notice on the site or upon sending an email to you at the last email address you provided us. Your continued use of our site following any amendment of these Terms will signify your assent to and acceptance of its revised terms.